We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
For voluntary returns outside your statutory consumer rights, items must be unworn or unused, with tags and original packaging, and accompanied by proof of purchase. These commercial conditions do not limit any statutory right of withdrawal or rights concerning defective goods.
To start a return, you can contact us at info@fur-replacement.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. We will ask you for photos or videos in order to process the return or refund faster.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Our commercial exclusion of sale items or gift cards does not apply where mandatory consumer law gives you a right of withdrawal or another right to return them.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
You can always contact us for any return questions at info@fur-replacement.com
Returns
We must always contact you before returning.
Where a statutory right of withdrawal applies to your distance purchase as a consumer, you have 14 days after receiving the goods to notify us. The applicable conditions and exceptions are determined by mandatory consumer law. Business purchases do not carry the same consumer withdrawal right. You can submit your notice online or contact info@fur-replacement.com before returning your goods.
In invoking the right of withdrawal:
- Notify the seller within 14 days of receipt of the order or part of it of your intention to exercise your right of withdrawal.
- Return the item with the original carton and the intended inner packaging immediately after you notify the seller that the contract is terminated and follow the seller’s other terms of return.
- The product should be complete and complete in original packaging with accompanying packaging.
Commercial return exclusions (subject to mandatory consumer rights):
- Customized / customized according to customer requirements
- Being as a result of its character can not be returned
- Items taken apart or where external impact has been made
How can I return the item?
To request a return, contact info@fur-replacement.com with your order number. We will provide instructions for returning your item. Please read the returns policy below before sending a package.
Fur Replacement (“we” and “us”) is the operator of (https://fur-replacement.com/) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
We offer fixed international shipping rates for all customers: standard shipping is 21 EUR and express shipping is 45 EUR. Shipping is not calculated by weight. Payment for shipping is collected with the purchase.
This price will be the final price for shipping cost to the customer.
Shipping
To return your product, you should mail your product to Potsdamer Platz 50, 88104 Lindau, Germany.
3. Returns
3.1 Return Due To Change Of Mind
For voluntary change-of-mind returns outside your statutory consumer rights, please request a return within 14 days of receiving your item and return it unused, in resellable condition and with its original packaging. These commercial conditions do not limit a statutory right of withdrawal.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, approved refunds will be processed to your original payment method. We will notify you once this has been completed through email.
Where a statutory right of withdrawal applies, the refund includes the charge for our least expensive standard delivery option. Extra costs for a more expensive delivery method you selected are not refunded. Outside statutory consumer rights, outgoing shipping is not refunded for voluntary returns.
3.2 Warranty Returns
Any commercial 90-day warranty described here is additional to, and does not limit, your mandatory legal rights concerning defective goods. Claims under those legal rights are not restricted to this commercial 90-day period.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Fur Replacement to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
Damage on arrival:
If your product arrived damaged, please take photos and videos and send them to our customer service at info@fur-replacement.com. After checking the support and confirming the case, you will have two options: we will send you a new product or give you a 100% refund.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Refund Requirements:
Refunds will be refunded to your original payment method. It may take 3-5 business days for your refund to be issued and your account to be accredited.
Promotions and discounts will not be refunded.
If you have questions please contact us:
Late or missing refunds (if applicable)
If your return has already arrived but you have not yet received a refund within 5 business days, please contact our Customer Support Team. Email us at info@fur-replacement.com with your name and order number. We will help you within 12 hours and arrange the refund immediately.
Please get in touch with us if you want to request a return. If you accept all the conditions above, you must return your product.
If you have any questions about returns and Refunds, Feel free to contact us. We are ready to provide the best services to you. Please contact us:
Our support team is available 24/7
Address: Potsdamer Platz 50, 88104 Lindau, Germany.
Support Email: info@fur-replacement.com
Support phone number: 08382969690