We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. We will ask you for photos or videos in order to process the return or refund faster.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
You can always contact us for any return questions at email@example.com
We must always contact you before returning.
As a consumer (private person) you have 14 days of withdrawal from the receipt of goods the seller has sent to you. The right of withdrawal is governed by the Distance and Home Sales Act (2005: 59). Right of withdrawal does not apply to companies, and only if the item is in an unaltered state. This means that the product can be sold in the same condition to the next customer. Any sealing should be intact. You will be entitled to a refund for cancellation. To avoid problems when you want to use the right of withdrawal, contact the seller before returning goods.
In invoking the right of withdrawal:
- Notify the seller within 14 days of receipt of the order or part of it of your intention to exercise your right of withdrawal.
- Return the item with the original carton and the intended inner packaging immediately after you notify the seller that the contract is terminated and follow the seller’s other terms of return.
- The product should be complete and complete in original packaging with accompanying packaging.
Right of withdrawal does not apply:
- Customized / customized according to customer requirements
- Being as a result of its character can not be returned
- Items taken apart or where external impact has been made
How can I return the item?
Return an item is simple. Log into dispute management portal on our shopping site, mark the dispute as return and upload a picture of item that you wish to return. You may also choose from the various return options. Once your request is received, our delivery agent will pick up your package. For detailed information, read our returns policy.
Fur Replacement (“we” and “us”) is the operator of (https://fur-replacement.com/) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
To return your product, you should mail your product to Odinsgatan 13, 411 03 Göteborg, Sweden.
3.1 Return Due To Change Of Mind
Fur Replacement will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
(Fur Replacement) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
Fur Replacement will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Fur Replacement to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
Damage on arrival:
If your product arrived damaged, please take photos and videos and send them to our customer service at firstname.lastname@example.org. After checking the support and confirming the case, you will have two options: we will send you a new product or give you a 100% refund.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Refunds will be refunded to your original payment method. It may take 3-5 business days for your refund to be issued and your account to be accredited.
Promotions and discounts will not be refunded.
If you have questions please contact us:
Late or missing refunds (if applicable)
If your return has already arrived but you have not yet received a refund within 5 business days, please contact our Customer Support Team. Email us at email@example.com with your name and order number. We will help you within 12 hours and arrange the refund immediately.
Please get in touch with us if you want to request a return. If you accept all the conditions above, you must return your product.
If you have any questions about returns and Refunds, Feel free to contact us. We are ready to provide the best services to you. Please contact us:
Our support team is available 24/7
Address: Odinsgatan 13, 411 03 Göteborg, Sweden.
Support Email: firstname.lastname@example.org
Support phone number: 0769186448